Union Minister Ram Mohan Naidu chairs MoCA review meeting on safety, passenger facilitation and airline performance

Air India CMD meets Minister; Discussion focused on maintaining operational continuity, supporting transparent communication and passengers' safety and convenience

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Considering the recent unfortunate incident involving an Air India flight near Ahmedabad, the Ministry of Civil Aviation has undertaken a comprehensive review of safety, passenger facilitation, and airline performance.

Minister's Interaction with Airport Directors

Minister of Civil Aviation Shri Ram Mohan Naidu Kinjarapu convened a detailed video conference with all Airport Directors across the country to review ground-level preparedness and passenger support mechanisms in the light of rescheduling of flights happening due to multiple reasons like post-accident checks, weather changes, closing of certain airspaces due to geopolitical tensions etc. The following key directives were issued:

Close liaison with airlines was emphasized to ensure passenger issues are addressed swiftly and on the spot.

Availability of food, drinking water, and adequate seating facilities at terminals must be ensured, particularly during flight delays or congestion.

Sufficient personnel must be deployed at key touchpoints to manage passenger grievances proactively.

Airport Directors were requested to extend all possible assistance to airlines facing operational disruptions, including gate reassignments and logistical support.