Mit Magzter GOLD unbegrenztes Potenzial nutzen

Mit Magzter GOLD unbegrenztes Potenzial nutzen

Erhalten Sie unbegrenzten Zugriff auf über 9.000 Zeitschriften, Zeitungen und Premium-Artikel für nur

$149.99
 
$74.99/Jahr

Versuchen GOLD - Frei

Cebu still leads as top BPO hub outside Metro Manila

The Freeman

|

July 31, 2025

Cebu has once again emerged as the country’s leading business process outsourcing (BPO) destination outside Metro Manila, intensifying its role in the Philippines’ $31.6 billion contact center industry—even as the sector confronts global headwinds and policy uncertainties.

Speaking at the recently held Contact Islands 2025 conference in Cebu City, leaders of the Contact Center Association of the Philippines (CCAP) highlighted the sustained growth of the IT-BPM sector despite rising global protectionism and the transformative impact of artificial intelligence (AI) on customer experience (CX) delivery.

With the theme “Beyond the Hype: CX, AI, and the Forces Reshaping Philippine Contact Centers,” the three-day summit highlighted how Cebu continues to outperform regional peers in attracting and expanding BPO operations, driven by its skilled workforce, scalable infrastructure, and cost-efficient business environment.

WEITERE GESCHICHTEN VON The Freeman

The Freeman

NoKor’s Kim Jong Un open to talks with US

North Korean leader Kim Jong Un says he has “fond memories” of US President Donald Trump and is open to future talks with the United States -- if he can keep his nuclear arsenal.

time to read

2 mins

September 23, 2025

The Freeman

Biz group won't join public protests

PROTEST RALLIES IN CEBU CITY

time to read

3 mins

September 23, 2025

The Freeman

VP Sara Duterte accuses ICC of 'kidnapping' father anew

Vice President Sara Duterte's claim that the International Criminal Court \"kidnapped\" her father now appears to be a staple of her speeches to their family's supporters during rallies, with the vice president recently repeating the line at an event with Filipinos in Nagoya, Japan, on Sunday, September 21.

time to read

3 mins

September 23, 2025

The Freeman

'Nando' barrels past Babuyan Islands

Super Typhoon Nando (international name: Ragasa) is bringing dangerous winds and causing heavy rain and storm surge as its eye currently passes very close to Babuyan Island on Monday afternoon, state weather bureau PAGASA said.

time to read

1 min

September 23, 2025

The Freeman

Cebu RDS Eagles Club officially chartered

The Fraternal Order of Eagles celebrated a significant milestone with the official chartering of the Cebu RDS Eagles Club.

time to read

1 min

September 23, 2025

The Freeman

Japan PM candidate vows 'Nordic' gender balance

The only woman in the leadership race for Japan’s ruling party vowed Monday to improve the gender balance in her cabinet to “Nordic” levels and to ensure “peaceful” coexistence with foreigners.

time to read

2 mins

September 23, 2025

The Freeman

The Freeman

Cheetahs score twinkill

Five-peat seeking Magis Eagles off to a flying start

time to read

2 mins

September 23, 2025

The Freeman

Soco condemns “bicam insertions" on nat'l budget

Cebu Vice Governor Glenn Anthony Soco has strongly condemned the questionable “bicam insertions” in the national budget, saying such practices should be eradicated as they fuel corruption, undermine the budget process, and erode public trust in government.

time to read

2 mins

September 23, 2025

The Freeman

NATO to hold talks Tuesday on Russian jets in Estonia

NATO ambassadors will hold talks Tuesday on the violation by Russian fighter jets of Estonian airspace, after Tallinn called urgent consultations under Article Four of the alliance’s founding treaty.

time to read

1 min

September 23, 2025

The Freeman

Myles is Free

She was a free spirit, a young woman guided by her own principles and with eyes fixed on what she believed was right. Her name is Myles Albasin.

time to read

2 mins

September 23, 2025

Listen

Translate

Share

-
+

Change font size