'Power company entitled to recover previous dues from new flat owner'

Q. A few members of our society feel that the managing committee is biased in taking decisions on the complaints filed by them.

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Is there any provision where complaints can be dealt with impartially? Sunita Ramcharan, MatungaA. The committee has to be neutral and unbiased, while dealing with complaints of the members. The decision should be based on the legal provisions and take into consideration the best interest of the members at large. Your society may consider to constitute an advisory complaints committee (ACC), which shall comprise five members, including two nominated by the general body apart from the committee members. It should also appoint one among them as the ACC chairperson. One representative shall be from the committee, one from the statutory auditor and one member shall be from the federation.

In case you are aggrieved by the committee decision, you can refer your complaint to the ACC. It shall decide your complaint by majority and inform the decision to you within 45 days of the receipt. If the ACC's decision is not acceptable to you, you may escalate your complaint from registrar to the cooperative commissioner.