A Tale Of Two Bhaturas

When it comes to customer experience, the small things are truly the big things.

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I usually have an early lunch, sometime between 12:30 and 1:00 pm. But on this particular day, the clock had ticked past 2:00 and I was still hungry. After wrapping up a meeting, I found myself walking towards Santacruz station from the highway, a 10-minute stroll. Not being very familiar with the area, I scanned the streets for a place serving hearty North Indian fare — that’s what my stomach was craving.

That's when I spotted Banarasi Sweet Mart, a corner shop with an open entrance. On one side was a glass counter piled high with barfis and mithais; behind it, a few simple tables and benches. I stepped inside and asked for the menu. My eyes immediately landed on the magic words: Chole Bhature.