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Governance, customer-centricity key to fintech growth

The Business Guardian

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September 09, 2023

In the ever-evolving world of fintech, the pursuit of sustainable growth takes center stage as stakeholders grapple with the need for effective governance mechanisms and unwavering customer-centricity.

Governance, customer-centricity key to fintech growth

This imperative was underscored during a recent global fintech summit where a senior official from the Reserve Bank of India (RBI) offered insights into the path forward.

At the summit, RBI Governor Shaktikanta Das issued a call to action for fintech companies to form a self-regulatory organization (SRO) and elevate governance standards across the industry. This call was met with enthusiasm, as industry players recognized the importance of responsible growth in an ecosystem that is revolutionizing financial services.

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