Insurance firm 'dodging my claim'

One of the country’s leading insurance companies has been reported to the National Financial Ombud Scheme South Africa (NFOSA) over allegations that it rejected a 42-year-old man’s claim by falsely citing that he has HIV and other deadly diseases.

- By Boitumelo Tshehle

Sam Khoza of Pretoria West said the company, which is known to Sunday World, left him and his family traumatised and nearly cost him his marriage. “My wife questioned me when I told her what the policy was claiming. My daughter got depressed, and I nearly lost my marriage because of these lies.

“I felt so uncertain about life. I had lost hope in everything. I believe this is a scam. I was paying for nothing, but I am happy that all these things are happening while I am still alive. My family would not have had the energy to take this up with them,” Khoza told Sunday World.

Detailing his account, Khoza said he took up the company’s offer for a life insurance policy in September 2023 after they contacted him telephonically.

He said the offer was good because it included occupational disability claims.

Last August, a doctor informed him that he may never be able to walk again due to a spinal cord condition.