Inquiry as Royal Mail misses targets again

REGULATORS have launched an investigation into Royal Mail after it delivered just over three-quarters of first-class post on time last year, missing its delivery targets set by the communications watchdog.

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The company said 76.3% of first-class mail arrived within one working day in the 12 months to the end of March.

The figure marks a slight improvement on the previous year, when it was 74.5%, but it represents another 12 months in which Royal Mail has missed targets.

Under the watchdog’s rules, 93% of first-class mail must be delivered within one working day of collection.

An Ofcom statement said: “If we determine that Royal Mail has failed to comply with its obligations, we will consider whether to impose a financial penalty.”

Ofcom has already fined Royal Mail a combined £16 million for missing its post delivery targets in the previous two years.