Mid-cap IT firms test Gen AI before selling it to clients

Zensar, Sonata, Happiest Minds and Hexaware plan to be early movers in Gen AI segment

- Jas Bardia

Four mid-cap IT companies – Zensar Technologies Ltd, Sonata Software Ltd, Happiest Minds Technologies Ltd, and Hexaware Technologies Ltd – are rolling out generative artificial intelligence tools internally before selling those models to clients, company executives told Mint.

Most use generative AI across the board and have earmarked funds for developing and integrating AI into their businesses. While some have implemented test cases in their legal teams for things like document verification, others have developed chatbots for internal communication and dispute resolution.

Mid-cap IT companies are focussed on aligning generative AI with all their operations and becoming early movers in this segment, which currently contributes less than 1% of the $245 billion IT industry's revenues, according to experts. So far, of the big five Indian IT firms, only Wipro has committed $1 billion for generative AI over the next three years through its AI360 programme.