IRCTC's digital makeover: Simplified booking, enhanced security, performance

In a significant technological and administrative transformation to update India's online railway ticket booking system, the Indian Railway Catering and Tourism Corporation recently released a slew of far-reaching changes to improve user experience, weed out bot users, and guarantee equal access for real users.

- OUR CORRESPONDENT

NEW DELHI:

These changes, launched in early 2025, have already started delivering remarkable results, officials claimed, citing the record-per-minute booking figure of 31,814 tickets on May 22, 2025, at 10:01 a.m.

With the continuing problem of automated software tools and bots being utilized by unauthorized persons to obtain tickets within peak booking periods, such as Tatkal, the IRCTC has utilized cutting-edge technological solutions. These include the adoption of a top Content Delivery Network (CDN) and an anti-BOT application with advanced features enriched through artificial intelligence. These technologies are combined to make content load faster for users while identifying and blocking malicious automated traffic.