Shifting priorities, better service

Following its change of focus from corporate banking to retail and SME lending, AMIO Bank is charting a strong course

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How would you define the bank’s mission today and what distinguishes it from other players in Armenia’s market?

AMIO Bank is among the top five banks in Armenia, ranking as high as second in some indicators. Founded as a large corporate bank, it underwent a major transformation after a change in shareholders and management in 2022 and 2023. We shifted from corporate banking to retail and SME lending, while maintaining a selective corporate portfolio.

We closed over 20 branches — about 40 per cent of our network — while keeping a strong presence in all regions. At the same time, we invested heavily in mobile and internet banking, moving almost all products and services online. Today, we serve over 160,000 customers, 95 per cent of them individuals. We are the second-largest mortgage lender in the country and, in some services, market leaders, for example, in digital cards.