FM Urges I-T Officers to Speed Up Grievance Redressal, Timely Refunds

Finance Minister Nirmala Sitharaman on Monday asked tax officers to proactively resolve taxpayer grievances and emphasised on the need for timely processing of refunds.

- Press Trust Of India

Addressing the Conclave of Principal Chief Commissioners of Income-tax (PrCCs IT), the minister asked officials to prioritize and accelerate the disposal of disputed tax demands that are currently pending before the faceless appellate authorities. This is aimed at reducing litigation backlog and ensuring timely resolution, thereby enhancing taxpayer trust in the system.

Sitharaman emphasised the need for the timely processing of tax refunds and the proactive resolution of taxpayer grievances. PrCCsIT were asked to monitor these areas closely and adopt a taxpayer-centric approach to improve service delivery and transparency, an official statement said.

Refunds issued for FY 2025-26 as on June 19 grew 58.04 per cent year-on-year.

Sitharaman directed the CBDT to significantly reduce pendency in grievance redressal mechanisms such as CPGRAMS and e-Nivaran pertaining to the department.