Can AI chatbots replace human therapists?

ARTIFICIAL intelligence (AI) is no longer a futuristic concept; it’s here, embedded in our daily lives, reshaping how we work, connect and even care for our mental health.

- VUYILE MADWANTSI

But can a chatbot like ChatGPT truly replace a human therapist?

The question might sound far-fetched, but as the use of AI in mental health continues to grow, this debate has become urgent and deeply personal.

To explore this, I turned to Cassie Chambers, operations director at the South African Depression and Anxiety Group (SADAG), who offered thoughtful insights into this complex conversation.

Let’s dive into the pros, cons and the bigger picture of Al’s role in mental health support.

What AI can and can’t offer

AI tools like ChatGPT are undeniably convenient. Available 24/7, stigma-free, and offering instant responses, they're a lifeline for people seeking immediate support.

“AT can simulate conversations, suggest coping techniques, and even provide resources like breathing exercises or links to helpful videos,” Chambers explains.

“But it cannot replicate the deep empathy, compassion, and authentic human connection that come from a skilled therapist.”

Human therapists bring something irreplaceable: the ability to read subtle cues like tone, body language and even those heavy pauses that convey unspoken emotions.

“Therapists rely on intuition, warmth and their own lived experiences,” Chambers says. “This creates a healing relationship built on trust, shared humanity and vulnerability, something no algorithm can fully replicate.”

The wake-up call for traditional therapy

Al's growing popularity highlights gaps in the traditional mental health care model. People want flexibility, affordability, and immediate support qualities often missing in conventional therapy.