Train Travel Fare Covers Cost Of Key Utilities Like Toilets: Consumer Forum

The fares charged by the Indian Railways includes the cost of services such as toilets, a district consumer disputes redressal commission (DCDRC) in Bhopal has held while imposing a ₹40,000 fine on a plea by a passenger who was locked inside a train toilet for nearly half an hour.

- Shruti Tomar

BHOPAL:

The commission's order on April 25 came three years after Umesh Pandey, a Bhopal resident, filed a complaint against the railways citing various problems he and his wife had faced during their 37-hour-long journey in the Trishul Express while travelling from Bhopal to Kanniyakumari. The order was made public on Sunday.

"The toilet seat was broken and the lock of the door was not working properly. There was no attendant in the coach. The seat of the berth was torn and broken..."