RTA launches campaign to boost passenger safety

As part of its ongoing commitment to delivering a seamless, safe, and comfortable public transport experience, Dubai's Roads and Transport Authority (RTA), in collaboration with Keolis-MHI (Dubai Metro and Tram Operator), has launched an new Safety and Public Transport Etiquette Campaign across Metro and Tram networks, in line with the highest global standards of safety and service quality.

- Gulf Today, Staff Reporter

Hassan Al Mutawa, Director of Rail Operations at RTA’s Rail Agency, said: "The campaign aims to reinforce a culture of courteous and responsible passenger behaviour through focused awareness of key practices. These include proper cabin selection, giving priority seating to people of determination and senior citizens, keeping doorways clear to maintain smooth movement, and respecting the rights and privacy of fellow commuters.

"With Dubai Metro and Tram recognised among the world’s most efficient and advanced transport systems, the campaign seeks to ensure that every journey reflects the highest standards of safety and comfort."

Al Mutawa explained that the campaign places a renewed focus on enhancing passenger experience through smooth and comfortable journeys, reducing risks, ensuring a safe environment inside trains and stations, and improving passenger flow while preventing obstruction, contributing positively to operational efficiency and overall service quality.