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DEWA's virtual employee Rammas fields 1.6m questions
Gulf Today
|January 25, 2026
Dubai Electricity and Water Authority (DEWA) has announced that its virtual employee Rammas, powered by artificial intelligence (AI) and ChatGPT, handled over 1.6 million enquiries in Arabic and English in 2025.
Using the most advanced Al model, Rammas delivers accurate, real-time responses by drawing information directly from DEWA's website. Since its 2017 launch up to the end of 2025, Rammas has responded to more than 12.7 million enquiries across DEWA's communication channels.
"At DEWA, we continuously harness the most advanced future technologies to unlock new opportunities that enhance quality of life and deliver seamless, secure and innovative services for all stakeholders.
Diese Geschichte stammt aus der January 25, 2026-Ausgabe von Gulf Today.
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