Voice remains at core of Tata Comm's digital push

TATA COMMUNICATIONS IS doubling down on programmable voice services as part of its evolving digital strategy, launching capabilities in the US and other key markets.

- URVI MALVANIA

"Voice is going to be one of the critical channels for customer interactions," Amur S Lakshminarayanan, managing director and CEO, Tata Communications, told FE.

Despite a continued decline in traditional voice revenues, capital expenditure on the platform has nearly doubled year-on-year. The company has no plans to exit voice, with Lakshminarayanan noting its shift from legacy wholesale to integrated enterprise use cases, especially through Kaleyra, the US-based CPaaS player Tata Communications acquired to boost its interaction stack.