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My pothole claim being hindered by ridiculous process at the council
Dumfries and Galloway Standard
|January 23, 2026
Colvend woman slams the handling of compensation claim after her vehicle's tyre damaged by pothole on road
Filled in The potholes near Dalbeattie now
A Colvend woman has hit out over the "ridiculous" process drivers face when making claims about pothole damage to their cars.
Carolyn Hornblow had to fork out for a new tyre after her Toyota Corolla car struck a deep pothole near Dalbeattie on the night of December 11.
The 73-year-old and her passenger made it home in the pitch dark and the damaged tyre had to be replaced at Stewartry Tyres a few days later, leaving Carolyn with an £87 garage bill.
However, the driver has since been locked in a wrangle with Dumfries and Galloway Council and its insurers after submitting a compensation claim.
She said: "I already filled out a form with the council regarding this pothole and then-a month after the incident-there was a ridiculous list of questions/requirements from the council's insurance company.
Diese Geschichte stammt aus der January 23, 2026-Ausgabe von Dumfries and Galloway Standard.
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