Pharmacist, nurse or GP...which would patients rather see?

PATIENTS would much rather see a GP than a pharmacist or nurse, new research suggests.

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A study found that people often like to see a GP and still prefer in-person appointments, considering them the “gold standard”.

The review of 33 existing studies, from the University of Southampton, also found patients often like to choose a specific doctor to maintain continuity of care.

Trust and confidence decreased when patients wanted to see a GP but were directed to a nurse or other health worker instead, it added.

The study noted people also wanted easier ways to book GP appointments, clearer phone options, shorter recorded messages, and simple online routes with quick responses.

It comes after the Government published its 10-year health plan which intends to massively increase use of the NHS App, as well as recruit more GPs.

An improved app will give patients more control over booking, moving and cancelling appointments, as well as quicker access to medics and other forms of care.

The new study, published in the British Journal of General Practice, suggested confidence and trust scores appeared to be lower when people wanted a face-to-face appointment and received a call instead.

The public also wanted clear details on the roles of different NHS workers, it found.

Lead author Helen Atherton, professor of primary care research, said: “Patients want a deeper connection with their doctor's practice, better communication, and the choice to see the right professional in the best way for them.