Disabled are let down by poor service and bad goods

DISABLED people are being let down by a disability aids market plagued by faulty products and poor service, Citizens Advice has warned.

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The charity said it helped someone with a complaint about a disability aid “every hour”, with 48% of all complaints relating specifically to mobility vehicles.

Faulty goods made up more than two-thirds (69%) of disability aid issues reported to the charity's consumer service, including products that were unsafe, of poor quality, broken shortly after purchase, or never worked to begin with.

The advisory service said it had dealt with cases where people were stranded over their bath, stuck on the top floor of their house waiting for delayed repairs to a stairlift, or left in pain from using products which did not meet their needs.