Mum and children left living in 'unacceptable conditions' in home with damp and mould

A MUM and her children were left living for months in "unacceptable conditions" after a council failed to adequately respond to damp and mould issues.

- By OWEN HUGHES

Generic image of mould in a bathroom ceiling

A report by the Public Services Ombudsman for Wales, published yesterday, also found that Flintshire County Council failed to act in a timely manner once the extent of the works needed was known.

The complainant - Miss Y - complained about the way her landlord, Flintshire council, had responded to reports of damp and mould in her home and whether it had taken appropriate action to provide alternative accommodation.

The investigation found that the Council failed to identify that Miss Y had made numerous repair requests regarding the same issue. Repair requests were treated in isolation.

Officers visited Miss Y's home on numerous occasions to address new issues, whilst previous repair requests remained outstanding. As such there were many missed opportunities to identify damp and mould and carry out work to address this.