SIZE THE LIMIT

EasyJet passenger wins refund after challenging luggage fine at airport

- BY GRAHAM HISCOTT Head of Business

AN easyJet passenger has bagged a refund after she fought the airline over a fine for having oversized luggage.

Louise Machin, 59, says she was dismayed and confused when staff working for easyJet hit her with a £51 fee when she flew back from Chania Airport in Crete.

Staff told her that her case was too big, yet she had used an online guide to ensure it complied and said she had not been challenged at London Gatwick on the way out.

The airline refunded the money after she contacted the case manufacturer to prove it met easyJet's requirements.

Ms Machin, of Crystal Palace, South London, had been on a walking holiday with friends in April. She said: "I had travelled out from London Gatwick five days before with no problem. I had also checked it with the easyJet digital sizing tool prior to travel."