Shift in mindsets -- a main component of digitalisation

Digitalisation maybe an alien concept for a country that has deep-rooted colonial structures.

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For a people who have graduated from a colonial, archaic education system, it may be a challenge unto themselves. This is why digitalisation efforts in state institutions have taken years to be considered successful. Despite numerous trainings, workshops, meetings and conferences in lavish hotels and exorbitant expenditure, public sector employees are struggling to adjust to digital infrastructure.

This was evident when postal workers vehemently denied the fingerprint rule brought forward by the government. One observation is that postal workers are reluctant to move out from marking their attendance manually. From a critical perspective it could be that they may not be able to claim overtime as they did prior to the fingerprint system since they need to punch in and punch out after their required work shift ends. Addressing the media, the Deputy Postmaster General explained how overtime allowances are being paid for postal workers during weekdays and weekends.