Dialog Completes Rapid Network Restoration and Commits to Expanding National Connectivity

SRI Lanka recently faced one of its most challenging periods in recent years, as floods and landslides disrupted families, communities, and essential infrastructure across the country.

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In response, Dialog Axiata PLC mobilised an extensive, countrywide effort to support national emergency operations, maintain critical communication channels, and restore connectivity for millions of Sri Lankans.

Reflecting on the technical impact and the work carried out across the network, Ranga Kariyawasam, Group Chief Technology Officer of Dialog Axiata PLC, stated, “The recent severe weather caused extensive damage across several layers of our network. Fibre backbone cuts, site flooding, prolonged power outages, and restricted access to affected areas resulted in the loss of connectivity at 2,200 of our 6,000 sites. These conditions were unprecedented in scale and complexity. Our teams responded immediately, working around the clock, often in challenging conditions, to restore services as quickly as possible. I am pleased to share that our full network is now operational, marking one of the fastest recovery efforts we have carried out in recent years. This achievement was made possible by the dedication of our engineering, field, and support teams, and through the invaluable cooperation of the TRCSL, Tri Forces, Police, Disaster Management Centre, and local authorities. We extend our sincere appreciation to all who assisted us during this period.”