India leads in AI upskilling

2025 will be a crucial year for Udemy in India. CAOIMHE CARLOS, vice-president of global customer success at Udemy, during her first-ever visit to the country, says the company will hire its India head of customer success, expand its research and development (R&D) centre to enhance Udemy's core platform, and add more artificial intelligence (AI) features. Carlos discusses with Shivani Shinde in Mumbai the trends in upskilling the Indian market. Excerpts:

- CAOIMHE CARLOS Vice-President, Global Customer Success, Udemy

What are some of the trends you see globally in upskilling and reskilling, and how is the Indian market different?

The past three years have been dominated by technology upskilling, particularly focused on generative AI (GenAI). We enroll eight people every minute in a GenAI course on our platform. The demand has been unprecedented. Over the past 12 months, however, we've noticed a shift in how GenAI is being consumed. Two years ago, the focus was on building large language models, understanding the technology, and engaging in deep technical upskilling. Now, the trend—true for India as well—shows that employees are increasingly figuring out how to use GenAI in their day-to-day jobs to improve productivity. India leads globally in AI upskilling. The demand for GenAI technology skills here is enormous.