Maternity team land top RUH award

Staff who have gone above and beyond to improve the experience of the people they care for at the Royal United Hospitals Bath NHS Foundation Trust have been celebrated at a special awards presentation.

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The hospital’s Improving Patient Experience Awards recognised those teams and individuals who had showed initiative and continuous commitment to improving patient experience in 2024/25.

First place went to the Maternity Triage Team for the successful improvements they made to their service. The triage team provides individual care for women who have concerns during or after pregnancy, ensuring those who need urgent care are seen first. After listening to feedback, the team introduced a single point of access for all enquiries, leading to an immediate urgent care review if required. Feedback from women and families describe a responsive and supportive team and positive experiences of the new system and department facilities.