Duncan Bell is out of warranty

Trying to get a fancy OLED TV fixed is proving to be a lot more difficult than anticipated

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Everyone hates having to deal with customer E services. That's not meant (entirely) as a slight on anyone who does that thankless job. I just mean if you're having to deal with them, by definition something's gone wrong.

For me, over the last year, something has gone ever so wrong.  It's been a kind of slow-motion car crash of indifferent customer service. It has left me thinking that after-sales care for premium TVs is a bit broken. It's also made me think that I need to be far more aggressive from the get-go, when something goes awry.