"Customer feedback is crucial, 'Companies that listen to their customers grow 10 x faster"

From a small shop in Delhi to across 3,000 cities & a robust distribution network of 100+ partners across India, UBON has dug its roots deep into tech accessory market. Lets have a chat with UBON's Co-founder, Mandeep Arora's ideologies and understand how UBON has has managed to build such a strong customer base in a highly competitive market like India, in an interaction with My Mobile.

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How have mobile phones brought about a sort of revolution in the logistics sector? Mit's very delightful to see how UBON has spread its roots into the Indian markets firmly, So What is "UBON's" brand story and how did it manage to do so?

We started as a small shop in Lajpat Rai Market in Delhi where we used to deal with earphones and mobile accessories in our shop. While working in the wholesale business, we noticed that there was a gap in the products available in the market in terms of price, quality, and reliability it offers. So, to eliminate cheap accessories from the Indian market, we came up with our brand, 'UBON' with our main focus on providing our customers with quality products at affordable pricing. At UBON, we value the needs of 'Connected Consumers and 'People on the go. We aim at manufacturing excellent quality gadgets at an affordable price while focusing on both, the right assembly of equipment combined with well-built quality. The brand caters to every sector, vertical and society with its wide range product portfolio with more than 700+ SKUs.

It would be very interesting to know your POV on the frequently changing consumer trends is this a challenge for UBON or an opportunity?