6 KEY HIGHLIGHTS IF YOU ARE RUNNING AN OMNI-CHANNEL RESTAURANT VENTURE

Insights from Restaurant India Bengaluru Summit 2024

- NUSRA

Bengaluru as a city has given many firsts to the Indian dining and delivery scenes. From being the first city to accept the global flavors to becoming the largest nightlife and brewery hub, it was also the first cosmopolitan city to accept the delivery and cloud-kitchen model in the country. From brands like Empire that is running the business from last six decades starting the delivery model, to Freshmenu becoming the one of the first brand to experiment with cloud kitchen model, we have seen and witnessed many firsts in the country. Now, that we see brands and restaurants are looking at giving an omnichannel experience to their customers by being available on both the platforms and models, we can surely say that going forward ‘phygitisation’ will surely be the keyword in restaurant and dining space.

Focusing on Consistency: “Today, for any restaurant business, the biggest challenge is handling people, labor. And we see technology already replacing humans at countries like Korea, Singapore and others.