When we woke up earlier this year in 2024, we already had a hangover of artificial intelligence (AI), chatgpt, et al, as emerging game changers in almost every business. Healthcare is no less affected and is witnessing the transformation through this digital tsunami. As my LinkedIn colleague Dr Geeta Nayyar mentions, "Limitless AI potential awaiting in the Healthcare space. The term 'patient' is intertwined with the doctor-patient relationship in the healthcare industry."
However, the modern healthcare experience extends far beyond this traditional dynamic, involving a complex web of stakeholders. The evolution of Customer (CX) / patient experience (PX) has seen various waves, from TQM to CRM, CSI, CX, and now, it eagerly anticipates the next variant as Colin Shaw says, and potentially rooted in behavioral science.
Improving patient experience has proved to be a perpetual challenge in an industry marked by rapid innovations. Solutions that were cutting-edge yesterday become obsolete today as quickly as content on the streaming platforms. Despite the clear understanding that patient experience is key to sustain in the healthcare business, there is this conspicuous and constant dilemma over Profitability vs patient experience and to add to this, is the dehumanization of the processes.
Diese Geschichte stammt aus der May 2024-Ausgabe von Healthcare Radius.
Starten Sie Ihre 7-tägige kostenlose Testversion von Magzter GOLD, um auf Tausende kuratierte Premium-Storys sowie über 8.000 Zeitschriften und Zeitungen zuzugreifen.
Bereits Abonnent ? Anmelden
Diese Geschichte stammt aus der May 2024-Ausgabe von Healthcare Radius.
Starten Sie Ihre 7-tägige kostenlose Testversion von Magzter GOLD, um auf Tausende kuratierte Premium-Storys sowie über 8.000 Zeitschriften und Zeitungen zuzugreifen.
Bereits Abonnent? Anmelden
Granules' Visakhapatnam - Unit V facility passes FDA inspection
Granules India's Unit V facility in Visakhapatnam has completed US FDA inspection with zero 483 observations.
Mankind to set up 'Digital Smart Classrooms' in villages
Under the project, Mankind Pharma to equip 220 government schools from Uttar Pradesh, Himachal Pradesh, and Uttarakhand with learning tools and technology.
Indegene acquires medical writing player from Germany
Indegene acquires Trilogy Writing & Consulting GmbH, enhancing medical writing capabilities for life sciences companies.
Medulance bags 25.06 cr series-A VC funding
Latest VC funding to be invested in expanding emergency healthcare in India.
HUMAN TOUCH IN HEALTHCARE
Healthcare must prioritize empathy, not efficiency, for better patient experience, moving from cost center to core strategy, argues author
SMART BANDAGES A REVOLUTION IN WOUND CARE
Wound care is about to get a technological upgrade! See how next-generation intelligent dressings may help to fight infections and assist in the fast healing of wounds
THE EMERGING THREAT OF LUPUS
Explore the prevalence and growth rates of Lupus in India and ways to tackle this emerging healthcare challenge.
INDIA'S NURSES' SHORTAGE: FINDING CURE
The acute scarcity of nurses is burdening India's healthcare system, risking patient care outcomes. Explore the way forward.
New guidelines to address fluid management in hospitalized patients
API and Kenvue India release guidelines for managing oral fluids, electrolytes, and energy in non-diarrheal patients for hospitals in India.
HealthTech hiring stays strong despite funding slowdown - Report
India's HealthTech hiring demonstrates resilience with employment surging by nine percent amidst a funding deceleration.