GENPACT TAKES STAFF BACK TO SCHOOL

Large-scale reskilling and career development initiatives keep the company’s employees future-ready.

- ARNIKA THAKUR

IN 2022, Genpact employees logged close to 10 million hours on the company’s learning platform Genome, more than double the number in 2018, when it was launched. “We could not have imagined such scale with classroom training 10 or 15 years ago,” says chief human resources officer Piyush Mehta. “Skilling and reskilling, learning and unlearning, are going to be most important for organisations because the world is changing fast.”

Companies across the world are focused on employee learning and development given technological advancements and disruptions. Genpact, which helps organisations in digital transformation, says it realised a few years ago that its future hinged on transformation into a learning organisation where people can build on their skills, collaborate at scale and deliver effectively. One of India’s largest business process management services firm stresses five core principles—enhancing talent through reskilling; human-centred learning; developing intersectional and trilingual capabilities; complementing core skills; and harnessing power of teams.