Bridging The AI Trust Deficit

Human capital leaders should lead with empathy and clarity. They must build a culture where curiosity replaces fear

- ROHINI SINGH

The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn and relearn.

" Alvin Toffler's words echo louder than ever in today's artificial intelligence (AI)-shaped world. Because what stands between us and the full promise of AI isn't just code. It's trust.

NEW TRANSFORMATION

AI is no longer a distant future... it is here, shaping how we work, learn and lead. But while algorithms evolve, emotions linger. Employees are asking real questions: Will AI replace me? Will it be fair? Will I be seen?

This is where human capital leaders step in. Not as tech translators, but as trust builders. Our role is to ensure that AI doesn't just land in the workplace, but also grows roots in a culture of transparency, ethics and inclusion.

TRANSPARENT GOVERNANCE

Trust is no longer a checkbox, it is a design principle. Organisations must build AI governance that is clear, accountable and human-led. This means:

• Cross-functional reviews that keep bias in check and people in the loop

• Ethical AI playbooks that prioritise fairness, privacy and auditability