WE'RE STILL CONTEMPLATING AND VISUALIZING IMPACT OF CHATGPT

Gyan Pandey, Head Digital/ CDO, Voltas Limited (A TATA Enterprise) looks at the differences between various CXO functions and how ChatGPT could disrupt the industry along with its pitfalls. Edited excerpts from a video interview

- Sunil Rajguru

On the changing role of the CIOCDO, and the future... It's very difficult to precisely predict the future, but there has been an evolution and the term CIO, CDO and to some extent the CTO has been used interchangeably. You will find a lot of commonalities in all these roles.

If I take the CIO aspect, we all know that it is a more business-centric role. The focus is on leveraging the technology, on helping the business grow and making the process excellent. You also optimize the IT cost just like any other function. Digital is something which has started buzzing for the last 5-7 years. Every CIO has been working on that and the digital transformation journey.

Some of the industry verticals have a dedicated role for the CISO which is mandated by statute, for example the financial sector. But in many cases, you will find the CIO wearing that hat. The Chief Digital Officer in many scenarios is also being played by the CIO. When we say digital with respect to the CIO, it is more about making the processes automated end to end.

Where the organization is more focused on B2C, I think the Chief Digital Officer becomes far more relevant, because then your focus will be heavily on the customer. CDO goes beyond traditional IT. It's more inclined toward innovation and business strategy.

Changes that took place due to the Covid crisis...