Building cyber resilience across a vast logistics network

As logistics becomes a prime target for ransomware and supply chain attacks, Blue Dart is setting benchmarks in cybersecurity strategy. CIO Manoj Madhavan discusses the pillars of their approach, the future of edge security, and how data protection is becoming the backbone of customer trust and business continuity.

- Aanchal Ghatak

Given the scale and complexity of your logistics network, what are the core pillars of your cybersecurity strategy today?

Considering the size and complexity of our logistics network, Blue Dart employs a sophisticated multilayered strategy for protecting infrastructure and sensitive information across multiple IT systems. A key aspect of this strategy is the safeguarding of data and systems during and after critical and sensitive processes, especially during data generation and processing.

Strong compartmentalization and enforcement techniques achieve this. We employ persistent validation and strong enforcement of access policies, which mandate all internal users and systems to be authenticated and authorized. Proactive threat intelligence and incident readiness provide crucial value by engaging the cybersecurity arena and receiving relevant information prior to threats, enabling a swift response using established crisis management frameworks.

There is also a need to strike a compromise between innovation and compliance by aligning all corporate innovation with changing regulatory policies. Importance is given to the compliance outlined and understanding the privacy risks at play with public-facing information, focusing instead on advancing brand safety features.

A significant portion includes alerting staff and customers, targeting phishing and brandjacking. We provide them with security awareness training and can benchmark against our evaluations on training to refine the information and strategies used to better address these risks. We can also benchmark the data gathered from the internal audits and the campaigns to evaluate and improve on attempts made.

With over 9,000 terminals and a vast network of physical and digital endpoints, how do you manage risk at the edge—especially in areas like last-mile delivery, EV fleets, and mobile vendor access?