PERSISTENT CHALLENGER

Sandeep Kalra is redefining the IT services landscape with an AI-led, platform-driven approach

- BY PALAK AGARWAL

Artificial intelligence (AI) is reshaping businesses by automating processes, enhancing decision making, and improving customer experiences across sectors such as healthcare, manufacturing, and finance. Recently, China challenged the US’ domination of the AI space. While both countries have made significant progress in AI, India, with its burgeoning tech talent and digital transformation ambitions, is working overtime to catch up.

At the forefront of India’s digital transformation is Pune-based IT services company Persistent Systems. Sandeep Kalra, CEO of Persistent Systems, was recognised as the joint winner in the Tech Titan category in BT-PwC India’s Best CEOs 2025 study. Kalra is reshaping Persistent Systems into a powerhouse of AI-led, platform-driven services.

Persistent Systems primarily operates in three sectors: technology, healthcare and life sciences, and banking, financial services and insurance (BFSI). Technology, which includes partnerships with major independent software vendors like Microsoft, Google, and Amazon, accounts for 45% business. BFSI contributes 30%, while healthcare and life sciences—covering scientific instruments, medical devices, diagnostics, pharmaceuticals, and biotech—make up the remaining 25%.

Kalra took charge in 2019, and since then has led the company to an impressive 19 consecutive quarters of revenue growth. The company clocked nearly 10,000 crore revenue in FY24—a 19.9% year-on-year increase.

But what catalysed this transformation?

REDEFINING VISION