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The Power of Automated Logistics
Business Of Fashion
|January 2025
How ClickPost empowered Arvind Fashions to revolutionise logistics and enhance customer experience...
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Arvind Fashions is India's leading lifestyle company, redefining the retail and fashion industry with an unparalleled portfolio of over 27 international brands, including Tommy Hilfiger, Sephora, and Calvin Klein. Renowned for its customer-centric approach, Arvind Fashions strives to set benchmarks in delivering exceptional experiences, both in-store and online.
Challenges Faced by Arvind Fashions
- Despite being a leader in lifestyle retail, Arvind Fashions encountered logistical challenges that hindered operational efficiency and customer satisfaction:
- High Delivery Lead Time: Manual processes, limited shipper options, and basic carrier allocation resulted in delayed deliveries.
- High RTO Numbers: A lack of EDD and order status notifications led to increased return-to-origin (RTO) cases.
- High Customer Query Calls: Poor visibility on order status generated a surge in customer inquiries.
- Manual NDR/NPR Processes: Inefficient resolution workflows negatively impacted overall customer experience.
What Arvind Fashions Needed
To address these challenges, Arvind Fashions sought an allin-one logistics platform that could:
- Automate manual logistics processes.
- Provide real-time visibility on shipment timelines and statuses for customers and internal teams.
- Implement automated workflows for resolving failed deliveries, pickups, and shipment delays.
Diese Geschichte stammt aus der January 2025-Ausgabe von Business Of Fashion.
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