Where's Your User Manual?

I thought a user manual for leaders was sucha powerful idea, and! wished I had heard aboutit earlier inmy career. But hey, maybe you should create auser manual, like the one Claire had. It willhelp your team understand you better. It willhelp them tunein to your style, and eliminate avoidable irritants and pain points

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WE HAVE A DRAWER IN OUR kitchen cabinet that's rather unusual. There's no crockery or cutlery in it. No foodstuff either. It's a drawer that has user manuals. Lots of them. Every time we buy a new appliance, the wife makes it a point to put the user manual into that drawer.

It's a practice that has served us in good stead. When the washing machine went on the blink the other day, we were wondering what to do. A quick peep into the troubleshooting pages in the manual, and we knew that pressing a few buttons would solve the problem. And it did. Another time, when our coffeemaker began to malfunction, the user manual helped us understand what we were doing wrong. Those user manuals, ah, they are the life savers no one really talks about.