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The Loft's Omotenashi
Golf Asia
|July 2019
Award Winning Airport Lounge Blends ‘Belgitude’ And Japanese Hospitality
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The 26th annual World Travel Awards has named THE LOFT by Brussels Airlines and Lexus @ Brussels Airport, Europe's Leading Airport Lounge 2019. A unique lounge concept, THE LOFT by Brussels Airlines and Lexus is centred on comfort, technology, design and a blend of ‘Belgitude’ and Japanese hospitality.
“We are extremely proud to receive this prestigious award from travel industry professionals and from our customers. It shows that customer centricity is not just a “buzz” word for us, but that we take it really at the heart in everything we do.” says Tanguy Cartuyvels, Head of Customer Experience & Marketing at Brussels Airlines. “THE LOFT by Brussels Airlines and Lexus is a perfect example of how working together with partners like Lexus, who is driven by the highest q
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