Netmed.com's expansion will ensure faster delivery and efficient order management

Less than five-year-old, e-pharmacy Netmed.co has already established its presence in almost every household and is continuously striving to grow bigger. The company is looking forward to operating within a conducive legal framework and having an organic as well an inorganic growth. Pradeep Dadha, Founder and CEO, Netmeds.com talks about the company’s business strategies and expansion plans with Usha Sharma

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Netmed.com has planned to open 26 Fulfillment Centres (FCs) across Indian metros and tier II cities by the year 2020. Where will those warehouses be?

We plan to set up 26 Fulfillment Centres (FCs) across metros and tier II cities by the year 2020 in an effort to reach rural as well as urban areas and facilitate quick and efficient last-mile delivery of medicines. Currently, Netmeds has 14 Fulfilment Centres across the country spanning over 3 lakh sq. ft, with three centres in Chennai and the rest in Bengaluru, Hyderabad, Delhi, Mumbai, Kolkata, Ahmedabad, Pune, Noida, Lucknow, Raipur and Guwahati. The largest FCs are currently situated in Hyderabad and Kolkata — both spanning 25,000 sq ft. Each of these cities process over 100,000 orders every month. We recently established new master warehousing facilities in Delhi NCR and Mumbai followed by four more support centres in tier II cities namely, Indore, Jaipur, Patna and Chandigarh. Netmed will set up six more FCs in tier II cities after assessment of demand in different zones. These FCs will span over 2 lac sq ft. covering top metros and tier II cities of the country.

How will the company’s new warehouses scale-up the delivery process efficiently? And how is it different from your other competitors?

The new facilities will improve the customer experience by enabling faster delivery, higher fill rates and improve the overall efficiency of logistics and supply chain management at Netmeds.com. These state-of-the-art facilities will ensure speedy order processing and efficient inventory management. The newest addition to our warehousing and operations facility will not only ensure faster delivery and efficient order management but also make medicines accessible to previously non-serviceable parts of the country.

What is the market size of Netmed.com in India and post the setup of the 26 FCs how much do you expect it to increase?