Going Places

He’s running one of Taiwan’s biggest transport services and now Pu Her-Chang reveals how he is streamlining Taoyuan metro and delivering the best results possible.

- Oliver Featherston

Having joined the Taoyuan Metro company in Taiwan just over a year ago, President Pu Her-Chang is focusing on the nuts and bolts of the service it provides while also planning the extension of the airport line. “We have been doing our best to maintain the punctuality and the reliability of our system, so that our passengers can manage the travel time of their trips in advance,” Her-Chang reveals.

Aside from the system enhancement, Her-Chang has been looking to improve the Metro’s overall customer satisfaction rate by implementing various changes to its offering. These include mobile payments being added to the automatic fare collection system, an optimisation of the ticketing system, further development of the passenger mobile app, and assisting passengers whenever they need help.