The Clairvoyant Leader

Manuel D'Souza, Chief Human Resources Officer, Intelenet Global Services, began his career as an Account manager and is today managing a 55,000 strong workforce in the company. He believes that evolving oneself according to the changing requirements of the business is the true hallmark of a leader and clarity in communication is integral for HR in times of such a transition.

- S. Ajay Kumar

Let's Talk Business

How do you look back at the professional journey that you have traversed thus far? Please share some of the enriching experiences that you have come across. I am extremely content with the career progression that I have achieved so far, and, each step has been an enriching experience in itself. I believe that I have been lucky to have served in companies across various sectors spanning B2B, FMCG, consumer services and now enterprise services. My latest and longest stint has been with Intelenet, which has truly been an overwhelming journey. Each day has been a value addition. I draw comfort from the fact that in my career, I could manage the transition from the profile of an account manager to being the HR Head of an organisation with a 55,000 strong workforce.

Within Intelenet, some of the enriching experiences that come to my mind include the first management buyout that happened in 2007. The change in management which brought about the need to embrace a new working culture and an environment, and, being able to take the entire organisation through it without any hiccups stands out as a noteworthy achievement. The Serco buyout in 2011 was an experience that was similarly enriching. Intelenet has always believed in enriching engagement and powering innovation through transformation in this fast-paced and everchanging ecosystem. It is essential to bring to the table the flexibility to adapt to the changing times.