Look Who Is Talking!

Communicating with Impact is one of the most favourite modules trainers deliver, however, the question remains whether trainers are aware of their own communication pitfalls.

- Dipankar Das

One of the most popular modules that trainers of all hues deliver is Communicating with Impact, or Effective Communication. All trainers worth their salt are adept at delivering this module. The world is informed about the Sender-Receiver Model, the Seven C's of Communication, and so on and so forth. But, trainers are often not aware of their own communication needs. New research has thrown up some interesting things to look out for.

For one, participants in training sessions are always on the lookout for truth and quality in the session. Our brains are forever seeking something that sounds and feels right. We seek points that we can agree upon with the person who is speaking or interacting with us. Participants want the trainer to be plausible, credible. When trainers are not confident about the point they make, or, actually make up the points; which does happen at times, often unnecessarily justify what they are saying, or, repeat the questions thrown at them to gain time to think, these in fact, provide clues to the participants that the trainer is not confident about what he or she is saying. And, may not even be telling the truth. Once a doubt is sown, then even if the trainer is right about all else, he or she is still likely to be doubted. Not the best position to be in for the trainer.