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A safe experience
Hospitality Talk
|March - April 2021
Family leisure & private mobility is bringing more bookings & there is demand for safe stay packages, says Kunal Shanker, GM, InterContinental Chennai Mahabalipuram Resort.
How has the hotel industry changed post the pandemic?
Amid the current scenario, hoteliers have been required to acquire additional skills or even reskill for the safety procedures. Hotel operators have relearned to study the market trends, operating costs and package pricing have been reworked to ensure that the ‘safety protocols’ do not make the visitors’ stay awkwardly expensive.
Guests are now travelling for experiences and not just the product and service. This is one of the reasons that the hotels in India have become innovative, experiential and environment conscious.
Diese Geschichte stammt aus der March - April 2021-Ausgabe von Hospitality Talk.
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