WHEN I.T. BACKS UP THE BACKUP

Palash Nandy, CEO, Numeric UPS, shows how the switchboard of continuity, uptime, security and reliability works when technology is wiring everything at the right place. When it comes to power, he says security is not the icing on the cake, but a big layer of the cake itself. Let’s plug into this world.

- Pratima Harigunani and Palash Nandy

PALASH NANDY CEO, NUMERIC UPS

Why is technology important to what you do as a UPS manufacturer and supplier in India? Has IT’s role been super-charged due to the pandemic?

UPS is a business which is responsible for ensuring uptime for all customers. Business operations should be continuously running with clean and quality power, whenever needed. When a customer suffers a power cut, there should be someone that the company can count upon. It’s like life insurance. It does not matter until it matters very much. When you need it in a crisis, the power backup supply should better be reliable. Specially with data centers or healthcare, where data safety and lives depend on a reliable supply of power. It also means a lot for manufacturing and process industries that would, otherwise, have to restart the entire set of operations.

So we use a lot of technology to ensure this factor of reliability. It is also significant for areas like preventive maintenance and supporting service centres, call centres, tech teams with a 360-degree view. Historical records and readiness help to elevate the level of service. IT also works to minimize the cost of service and maximize uptime. It is used for 3 pillars internally as well – for employee experience, for operational excellence and for customer experience. As to the effect of the pandemic, businesscontinuity needs of customers have become very stark during the lockdown period.