Digital for Resilience

Operations are the key to business. There are many issues that can affect the operations. Some of the challenges we are going to face in the future will be climate-related. We need to be able to predict what to change and when to change

- Pradeep Chakraborty

Schneider Electric India organised a webinar titled, Striving for Operational Resiliency through Digital Services. The speakers were Viswanathan Rajendran, Senior Director, Capgemini, Debashish Banerjee, MD (Distribution), CESC, Puneet Arora, Senior VP, JK Cement and Anil Chaudhry, MD and zone President, Schneider Electric India.

Opening the discussion, Anil Chaudhry, MD and zone President, Schneider Electric India, said that business continuity planning (BCP) is very important from operations point of view. We need to look at how we are engaging with our customers. Organizations must be able to serve them. They should also look to learn and move on. How we maintain our operations and structure, while looking at the future, is also important.

He said: “There are four main elements we are focused on: serving our customers. We are also looking at positive engagements. We are also looking at quickly shift to WFH. Empowering the teams and those on the ground is key. We have been able to get our teams WFH within 1-2 days. We are also supporting our customers to get their employees to WFH. Core industries today are adopting WFH very fast.”

He added that Schneider Electric is looking at keeping our supply chain working. Energy management, telecom data centres etc., are critical services. “We need to be able to supply them continuously. We also came up with SOPs. Also, the entire ecosystems have been able to adopt to the new norm. We also have virtual tools for the factory. We are able to bring all those tools to our customers. We are engaged with customers where we can digitize their existing facility.”