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Gearing Up For New Consumer Needs
Businessworld
|December 15, 2021
Bhupesh Tambe, Managing Director, EbixCash Global Services aims to focus on employee training and empowerment as necessary growth elements
The industry is moving towards automation but sometimes even the robot needs to be trained, much like a human. “In the past 18 months, there have been several instances, where the customer was furious with airlines for uninformed cancellations or when they were not being refunded or any connected chaos in the travel sector. Companies had to face the backlash, and it cost them many potential customers,” recalls Bhupesh Tambe, Managing Director, EbixCash Global Services, as he looks back at the challenges that have changed the travel sector in many ways.
A Call for Change
Diese Geschichte stammt aus der December 15, 2021-Ausgabe von Businessworld.
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