Plugging Into The Future

Banks are joining hands with fintech companies to provide new services to customers.

- Anand Adhikari

THE BANKING INDUSTRY that has all along been straight jacketed in its deposit and loan processes is now boldly trying out financial technology or fintech companies for innovative solutions. Whether by choice or threat of its own existence in the new emerging banking landscape, banks are racing ahead to allow third-party developers, fintech and technology companies to connect with them. The solutions include artificial intelligence, machine learning, software robotics, natural language processing, fraud prevention and HR solutions among others. Big private banks are taking a lead, while public sector banks (PSBs) with the possible exception of State Bank of India and Bank of Baroda are still laggards.