Tell us about your journey as a spa manager.
My understanding of health and wellness began more than a decade ago when I enrolled myself in a formal yoga and naturopathy course. It helped me understand the root cause of human diseases. The spa industry was booming at the time and I felt that if naturopathy doctors could become a part of this industry, it would benefit both the industry and the guests. I have been a spa manager for seven years now.
What are the most challenging and rewarding aspects about being a spa manager at CHI?
Since this is the first CHI, The Spa in India, it was very important for us to win the trust of our patrons and maintain the same standards of service as our international counterparts. At the same time, however, being an international chain, we often have cross promotions that help us bring the best of services to our guests. There is nothing more rewarding than seeing our guests happy with the services.
What is the recipe for a good spa experience?
The simple and foremost ingredient is for the therapist to understand the guest’s needs, based on which an effective treatment can be recommended. A warm welcome, a refreshing cup of tea, a comfortable therapy bed, trained therapists, effective products, relaxing music and a fond farewell help create a memorable experience.
Do you think food plays an important role in a spa?