Travel Agencies to Assist Passengers Affected by Delay of Disney Adventure

International Guests Wonder if They Will be Compensated for Pre-booked Flights, Hotels

- Sarah Stanley

Travel agencies such as Klook, Traveloka and Trip.com will help passengers affected by the delay of Disney Cruise Line's (DCL) first Asia cruise with rebooking and refunds.

This comes after DCL announced on Sept 11 that the Disney Adventure's maiden voyage will be postponed by three months - from Dec 15 to March 10, 2026 - due to shipbuilding delays.

An official statement from DCL stated that voyages scheduled from Dec 15 to March 12, 2026, will be impacted. DCL has informed affected travellers that they can receive a full refund as well as book a future sailing on a date of their choice at half-price.

Travellers had either booked direct with DCL via its website, or through travel agents such as Klook, Traveloka and Trip.com.

"We understand the inconvenience this disruption has caused our customers who trusted us with their travel plans. Our priority right now is supporting affected travellers, in partnership with DCL, by providing timely updates, prioritising rebooking assistance, and ensuring they receive the compensation they're entitled to," said Ms Li Baidi, Traveloka's vice-president for commercial.

A Klook spokesperson said: "We are providing all affected customers with full refunds. Klook will also be honouring all previous promotions and perks tied to original bookings, and our team will assist with all rebooking requests. For those who choose to rebook with us, we will also be providing additional incentives as a gesture of appreciation."

Klook had offered promotions during the initial Disney Adventure cruise sales, such as $150 worth of Klook vouchers with each cruise booking.