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New flight delay and cancellation law takes effect in Thailand
May 21, 2025
|The Straits Times
Rules include compensation and refunds for travellers
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The Civil Aviation Authority of Thailand (Caat) has announced new passenger protection regulations under Civil Aviation Board Notification No. 101, which are designed to enhance the rights of passengers on both domestic international scheduled and flights.
Under the new regulations, airlines must provide support and compensation for international flight delays or cancellations without prior notice, especially when passengers have already arrived at the airport.
FOR DELAYS OVER 2 HOURS
Airlines must offer complimentary food and beverages or coupons appropriate to the time of day and length of the delay.
Airlines must provide free communication tools, such as access to phone calls or e-mail.
FOR DELAYS OVER 5 HOURS
In addition to the above, airlines must:
هذه القصة من طبعة May 21, 2025 من The Straits Times.
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