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Helpline•NurseFirst partnership with clinics needs careful study
June 06, 2025
|The Straits Times
We thank Dr Desmond Wai for his suggestions in his letter "Forum: Make NurseFirst helpline more seamless by tapping primary care networks" (June 2).
Since the pilot was set up in 2022, NurseFirst has successfully redirected more than 2,000 patients who would have gone to the emergency department (ED) in 2023 and 2024. These callers were advised to seek care at alternative care sites instead, allowing ED resources to be freed up for those who r
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